Head of People & Culture

  • People & Culture (HR)
  • Rotterdam, Netherlands

Head of People & Culture

Job description

Shypple is revolutionizing the conservative logistics sector by making shipping simple. We offer companies a modern and easy-to-use, in-house developed web application that offers real-time visibility in every aspect of the supply chain. From our web app, logistics teams can search, compare, book and track shipments for air, rail and sea freight directly. As a "digital forwarder" we offer companies a leap in efficiency that is unprecedented within the sector. Shypple minimizes traditional error margins and saves direct and indirect costs throughout the entire process. 

Our strong growth has been acknowledged with various nominations, including EU Startups - Dutch Startups to Watch in 2019, and most recently we were elected Sprout - Startup of the year. Our culture and our corporate values are the backbone of our success. Shyppleness is based on our 5 beliefs - The High Five - and gives direction to all our decisions and actions.

The customer is our rocket fuel
- Focus on the customer and everything else will follow.
Together is more than the sum
- The collective genius is our leverage.
Be in it to win it
- Take ownership and hold yourself - and each other - accountable for the results.
Simplify and go
- Don't over-analyze. Execution is everything.
Always move forward
- Live on the solution side of life. Challenge the status quo.

'Creating complex solutions is easy, making complexity simple without compromise; that's the real challenge. That's true Shyppleness'   Jarell Habets - Founder & CEO Shypple

To further our progressive growth we are looking for an inspirational Head of People & Culture.

Purpose & Goals

The goal of the Head of People and Culture (HOPC) is to secure the availability of qualified and engaged Human Resources aligned with the company’s strategy to facilitate and enable extensive and sustainable growth and execute on the business strategy.

The HOPC is responsible for the staffing and development of all teams. Develops, implements and monitors HR policy within the framework of legislation and regulations and the company vision. The HOPC acts as a trusted advisor for management and as a manager of the own HR department. The HOPC ensures a reliable and effective implementation and execution of the entire HR operation. The HOPC is a key member of the operational management team.

Objectives and Key Results 

The HOPC is accountable for;

  • Ensuring the highest standards of employee happiness and engagement (eNPS),
  • Ensuring the desired culture of high performance based on Shypple's core and cultural values,
  • Developing and managing an HR plan that conforms to and supports the objectives and key results (OKR’s),
  • Providing expertise by developing and managing (annual) OKR's, budget, and plan that assures Shypple’s performance remains on par,
  • Recommend, develop and implement advances for efficiencies,
  • Providing guidance on all HR matters to ensure the organization is future proof for further growth,
  • Achieve annual department goals,
  • Contribute as a proactive member of the operational management team, representing and addressing the ‘HR agenda’ to the further development and growth of Shypple.



  • Provide leadership by checking the quality and productivity of daily work, instructing employees, coaching and motivating;
  • Identifying bottlenecks in HR work processes, initiating more efficient and/or effective methods;
  • Ensure good communication/coordination between HR and other departments;
  • Ensuring the correct quantitative and qualitative occupation of the HR department;
  • Ensuring a pleasant and result-oriented working environment;
  • Manage and monitor the department budget;
  • Ensures up-to-date personnel administration, in accordance with laws and regulations;
  • Ensures the timely deployment of legally required instruments such as RI&E;
  • Is responsible for maintaining the file of job descriptions, job ratings, and the appraisal system;
  • Organizes meetings and/or presentations at anniversaries, farewells and special occasions;
  • Participate in expansion activities (investments, acquisitions, corporate alliances etc.),
  • Secure, embody and promote Shypple’s core and cultural values (Quartermaster).

Performance management

  • Assessing the results of employees on the basis of predetermined measurement indicators;
  • Monitor, evaluate and report on performance through business intelligence by analyzing and interpreting data and metrics,
  • Conducting performance, assessment and absence interviews;
  • Define with managers the need for coaching, training, and development;
  • Develop and execute talent management and training programs;
  • Develop and execute succession planning and management development programs;
  • Supervising dismissal procedures and exit interviews;

Policy & procedures

  • Develop, realize and implement the HR policy;
  • Assessing the effects of policy proposals in the short and long term from an HR perspective;
  • Managing and developing the company handbook/ manual;
  • By developing and implementing health and safety policy in collaboration with relevant internal and external stakeholders;
  • Manage and monitor annual ARBO plan;
  • Management and monitoring of protocols (absence/sick-leave policy, performance appraisals, assessment, vacation/holiday leave, etc).

Expertise & Advice

  • Advises on organizational policy from the HR perspective;
  • Handles legal affairs in the HR field in consultation with management and with legal support;
  • Advises and supports in determining the scope and nature of vacancies and job profiles;
  • Supports the COO at Company Committee (Ondernemingsraad) affairs.

Talent Acquisition and Recruitment

  • Leading the recruitment and selection process;
  • Ensuring an attractive employer brand and high-quality employer branding;
  • Supervising and managing the effectiveness of recruitment and selection of candidates;
  • Participate in job interviews and/or monitor their quality;
  • Use assessment technology and coordinate with managers and candidates;
  • Managing the on and offboarding process;
  • Supervising the quality of induction programs.



  • Master’s Degree (preferred)/ Bachelor's degree (required),
  • At least 5 years of HR general management experience in a professional services environment,
  • First-hand experience with all facets of HR,
  • Demonstrate a proven track record in organizational development within a complex, fast-paced and fast-growing business environment (from 50 to 200+),
  • Strong business acumen and the ability to partner with a dynamic leadership team,
  • Can provide feedback and support in development and growth and you can coach on strengths, weaknesses, interests, and ambitions,
  • Insightful and proactive thinker, who effectively meets or exceeds company goals,
  • Excellent understanding of Dutch labor law,
  • Excellent understanding of HRIS and HR-Analytics,
  • Fluent in English and Dutch both spoken and written


  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and public speaking skills
  • Aptitude in decision-making and problem-solving
  • Proactive in doing, creative in thinking
  • Critical towards your own work and performance
  • A thorough problem solver with both helicopter skills as well as attention for detail


  • You are result driven and people minded
  • You are hands-on
  • You are agile and dynamic by character
  • You are a natural-born leader
  • You are always moving forward
  • You are hungry to learn and ambitious in setting goals
  • You are resourceful and creative
  • You are highly interested in technology and digitization
  • You have a passion for hyper-growth companies

Our Offer 

Shypple offers you the opportunity to be a part of a great adventure in which you can grow, develop, and get the best out of yourself. We continuously invest in developing and professionalizing our organization, teams and individuals. In this we, of course, offer attractive employment conditions; excellent salary, stock option plan, well rounded secondary employment conditions and interesting additions such as your own high-end laptop, phone, and a personal development budget.

Next to this, you will be working at a beautiful, state of the art office in the heart of Rotterdam with a sunny rooftop terrace. We are located in the middle of an energetic, international neighborhood.


If you are convinced that you are the right person for this role, we are delighted to receive your application. You can apply by submitting your resume and answering a few questions on our application form. Interviewing will start upon first applications, fulfillment of the position will be as soon as possible.

For further information, you can contact Arjan the Jong - Head of People & Culture A.i. at a.dejong@shypple.com.

Shypple is also looking for a Talent Aquisition Business Partner.