Head of Customer Success (Dutch required)

Job description

Do you live customer service and sales? Do you want to contribute to our customers and our own success? And do you have affinity with trade and logistics? Read more below or apply via the “apply for this job” button!

About Shypple

Shypple is a modern and easy-to-use web application that offers real-time visibility, the opportunity for companies to search, compare, book and track shipments for air, rail, and sea freight directly. We not only give companies the key to a more efficient and optimized way of working but a whole new perspective of the supply chain. We believe the solution behind disrupting a traditional industry is a perfect combination of a smart developed system and a high-quality customer experience. 

Your role as Head of Customer Success
In this role you lead our Customer Success efforts, work closely with our customers, cultivate relationships, and actively contribute to their and our success at Shypple.

You take responsibility for the successful onboarding of new customers and the rapid and sustainable growth of our existing customer portfolio. You anticipate future customer requests and improve our customer platform in close cooperation with our product development team.

Regular activities

  • You lead hands-on a small and growing Customer Success team
  • Develop the customer operations strategy and programs to drive customer engagement and overall success


We ask

  • 5-7 years of experience leading a thriving Customer Success organization in the B2B SaaS with a proven track record of high growth and you have a strong affinity with trade and logistics
  • A excellent analytical and strategic skill-set allows you to quickly familiarize yourself with a dynamic and demanding environment
  • You are optimistic, ambitious and bring a can-do mentality to Shypple
  • You are fluent in Dutch and English

You get

  • A great working environment with a team of highflyers who work together for extraordinary success.
  • A competitive salary.
  • Good secondary benefits (e.g. 25 vacation days, the possibility to work remote abroad one week a year, a high-end laptop, pension contribution, employee option plan).
  • The opportunity to be a part of a great adventure where you can grow, develop, and get the best out of yourself, including a yearly budget for personal development.
  • An office in the heart of Rotterdam with a sunny roof terrace.

"The Shypple way" is increasingly creating interest in the national and international press (Quote, NRC, FD, Supply Chain Magazine, De Binnenvaartkrant, Payoneer, Wired) and radio (BNR). The magnificent growth is also recognized by various nominations: Sprout - Startup of the year and EU-Startups - Dutch Startups to Watch in 2019.


You can apply before 30 september 2020 by clicking on the ‘’apply for this job’’ button on our website. You will hear from us within one week. If you get selected for the 1st round, we will explain the next steps of our recruitment process.

If you have any specific questions related to this vacancy, please contact n.vannederpelt@shypple.com.

Please do not contact us for sales purposes.